Thank you for choosing Filosophy for your jewelry needs! Here's some important information about our shipping process:
All orders are carefully processed within 1 to 2 business days (excluding weekends and holidays) after you receive your order confirmation email. Once your order is ready, we'll send you another notification with a tracking code so you can keep an eye on its journey to you.
For all our lovely customers within the United States, we're pleased to offer Free Shipping!
When it comes to delivery, we use reliable carriers like USPS or UPS Ground, depending on the size of the products you've chosen. Rest assured, we'll do our best to get your order to you as smoothly and securely as possible.
If you ever need to return an item, we accept returns up to 30 days after delivery, as long as the item is unused and in its original condition. We'll process your refund for the full order amount, minus the shipping costs for the return.
Please note that sale items can't be refunded, as we only offer refunds for regular priced items. And if you come across any defective or damaged items, don't worry! We'll be happy to replace them for you. Just shoot us an email at Katie@filosophy.com, and we'll take care of the rest.
If you have any questions or need further assistance, please don't hesitate to reach out to us at Katie@filosophy.com. We're here to make your shopping experience with us a delightful one!