30-Day Returns

If your piece isn’t right for you, you can request a return within 30 days:

• Online orders: within 30 days of delivery.
• Studio and festival purchases: within 30 days of purchase.

For a change-of-mind return, jewelry must be unworn, undamaged and unaltered.

Custom-made and personalized pieces cannot be returned or exchanged for a change of mind. If your custom piece has a defect, please contact us—we’ll still support you.

How to return your jewelry

Email Katie@Filosophy.com with your name, purchase details and the piece you’d like to return. Please contact us for approval and mailing instructions before sending it back.

Once approved, mail your return within 14 days of approval.

Package your jewelry securely to protect it in transit. Inside the package, include your name, order number (if you have one), email address and phone number so we can match your return to your request.

Return shipping

For change-of-mind returns, you pay return shipping. Any original shipping charge is nonrefundable.

For approved damaged or defective items, Filosophy covers standard US return shipping and provides return instructions.

Your refund

After we receive and inspect your jewelry, we’ll issue your approved refund to your original payment method within 7 business days.

Your bank or payment provider may take additional time to post the refund.

Free Lifetime Repairs: Necklaces, Earrings & Bracelets We Make

We offer free repairs for the necklaces, earrings and bracelets we make in house, regardless of when you purchased them.

If a clasp breaks, a chain needs attention or your piece needs a repair, email Katie@Filosophy.com with your purchase details and a clear photo. We’ll review it and explain the next steps.

Please contact us before mailing your jewelry. Package it securely and include your name, order number (if you have one), email address and phone number inside the package.

Repair shipping

• Within 30 days of delivery or purchase: Filosophy covers standard US shipping to us and back to you.
• After 30 days: the repair remains free; shipping is your responsibility.
• Approved damaged or defective items: Filosophy covers standard US return shipping.

Rings and our beaded collection from Thailand are covered separately by the One-Year Ring Promise and the One-Year Beaded Collection Promise below.

One-Year Ring Promise

We cannot repair rings. Instead, if your Filosophy ring develops a defect in its materials or construction within one year of purchase, we offer one complimentary replacement per original ring purchase.

How it works

Email Katie@Filosophy.com within one year of purchase with your purchase details and clear photos of the problem.

Once your claim is approved:

1. We’ll provide a prepaid standard US return label.
2. Return the original ring. We must receive it before issuing your replacement or replacement credit.
3. Choose an available replacement ring using the full amount you originally paid for your ring.

Package your ring securely and include your name, order number (if you have one), email address and phone number inside the package.

You can choose:

• An equal-value ring: no additional charge.
• A higher-priced ring: pay the difference.
• A lower-priced ring: receive the remaining balance as store credit.

Filosophy covers standard US shipping both ways for approved ring replacements.

Because many of our rings are one of a kind, an identical replacement may not be available. You’ll choose from the rings currently available.

What’s covered

The One-Year Ring Promise covers defects in materials or construction. It does not cover accidental damage, normal wear, loss or theft.

Replacement credit under this promise is for another ring; it is not a cash refund. Eligible change-of-mind returns are handled separately under our 30-day return policy.

One-Year Beaded Collection Promise

Our beaded collection from Thailand is made by artisans we work with, so we can’t repair those pieces in house. Instead, if your beaded piece develops a defect in its materials or construction within one year of purchase, we’ll replace it or exchange it for another available piece.

Email Katie@Filosophy.com within one year of purchase with your purchase details and clear photos of the problem. Once your claim is approved, we’ll send mailing instructions. Package your piece securely and include your name, order number (if you have one), email address and phone number inside the package.

This promise covers defects in materials or construction. It does not cover accidental damage, normal wear, loss or theft.

Earlier Repair Promises

If you purchased a piece under an earlier Filosophy repair promise, we’ll honor the commitment made at the time of your purchase. Contact us with your purchase details so we can help.

Need Help?

Email Katie@Filosophy.com with your name, purchase details and a photo if your jewelry is damaged or needs attention.

We’ll help you figure out the next step.